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Refund and License Policy
This policy explains how Copilot KDS, also known as Copilot Kitchen Display Systems, handles subscription access, perpetual licenses, and refund requests.
Subscription access
Subscription access is billed according to the plan selected at checkout. You can contact support for help with account access, activation, billing questions, or cancellation support.
Perpetual licenses
Perpetual licenses are one-time license purchases for supported Copilot KDS use. A license may be tied to activation, claim codes, or device access depending on the product flow.
Refund requests
If you believe a purchase was made in error or you need help with access, contact support as soon as possible. Refund eligibility may depend on the product purchased, activation status, usage, and the payment processor rules that apply to the transaction.
Activation help
If checkout completed but you did not receive access, claim code details, or activation help, contact support before purchasing again so we can help resolve the issue.
Contact support
For refund, license, activation, or checkout questions, contact support@copilotkds.com.